Refund & Return Policy

At Uempty, your satisfaction and trust mean everything to us. We stand behind the quality of our beauty and skincare products and want to ensure you have a smooth and worry-free shopping experience.

🔁 1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • You must provide proof of purchase (e.g., order number or receipt).

  • Returns must be requested via email before shipping the product back.

For hygiene reasons, we do not accept returns on opened or used products unless they are damaged or defective.

📩 2. How to Request a Return

To start a return, please email our support team at:

📧 Email: support@uempty.com

Include the following information in your message:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Our team will respond within 24–48 business hours with instructions.

💳 3. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

  • We are not responsible for return shipping costs unless the item was incorrect or damaged.

🔄 4. Exchanges

We only replace or exchange products if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly shipped

If you need to exchange a product, contact us at support@uempty.com with your order number and images of the issue.

🚫 5. Non-Returnable Items

We do not accept returns on:

  • Opened or used skincare or beauty items

  • Gift cards

  • Final sale or clearance products

🕐 6. Cancellations

Orders may be canceled within 1 hour of purchase. After that, the order may already be processing and cannot be changed or canceled.

🏢 Business Information

Business Name: Uempty
Website: www.uempty.com
Email: support@uempty.com
Address:
1300 WEST I-40 FRONTAGE ROAD SUITE
Gallup, NM 87301

Phone: +16462223842