Refund Policy
At Uempty, your satisfaction is our top priority. If you're not completely happy with your purchase, weβre here to make it right. Please read our refund and return policy carefully to understand your rights and our obligations.
π 1. Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
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Items must be unused, unopened, and in their original packaging.
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Proof of purchase (order number or receipt) is required.
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For hygiene reasons, we cannot accept returns on opened or used skincare or beauty products unless defective or damaged.
π¦ 2. How to Initiate a Return
To request a return or exchange, please contact our support team at:
π§ Email: support@uempty.com
Include the following in your email:
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Your full name
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Order number
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Reason for the return
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Photos if the item is damaged or incorrect
Once approved, we will provide instructions on how to return your item.
π³ 3. Refunds
Once your returned item is received and inspected:
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We will notify you via email of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5β10 business days.
Please note: Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged item).
π 4. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, contact us at support@uempty.com with details and images of the issue.
β 5. Non-Returnable Items
We do not accept returns for:
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Opened or used skincare or beauty products
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Gift cards
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Clearance or final sale items
π 6. Cancellations
Orders can only be cancelled within 1 hour of placing the order. After that, the order may already be in processing and cannot be stopped.
π’ Company Information
Business Name: Uempty
Website: www.uempty.com
Address:
1300 WEST I-40 FRONTAGE ROAD SUITE
Gallup, NM 87301
Phone: +16462223842
Email: support@uempty.com
Weβre committed to ensuring your experience with Uempty.com is as smooth and satisfying as your skincare routine.
Uempty.com β Where self-care meets customer care.